Enforcing Section 8.A.5.d. (Company Purchase of Higher Class of Service Tickets in Bid Period Package):

If you are due a higher class of service on a bid package trip, management is obliged to purchase your ticket before it purchases tickets requiring a lower class of service. We recently received a report from a pilot concerning this type of situation.

Initially, 3 weeks prior to his deadhead, he checked Business class availability and noticed that there were 7 seats available, but no ticket purchased for him. A week or so later, the company purchased an Economy class ticket without a request for an upgrade to a higher class of service.” The pilot was able to contact Global Travel and obtain a ticket in the appropriate class of service, but the delay in purchasing his ticket and the eventual failure to include an upgrade request warrant a closer look at how this benefit is being processed for everyone.